FAQ'S

  

                                  Our definition of Crime Victim, Crisis and Disaster: 


Anyone requesting assistance MUST be a resident of Williamson County, Texas. There are no exceptions to this. HELP is NOT a long-term solution or plan. We should be considered an immediate/triage resource only.  Approval for assistance is determined by the Board of Directors in order to assure that all requests for service fall within our mission and legal bylaws. We will respond to requests based on the critical elements involved and only if we have the finances to support the request at that time.

 

HELP is NOT equipped or qualified to assist with those who may need mental health care, addiction issues, homelessness or loss of employment/income. We are currently working on a "Resources" page, that will provide links to organizations that may assist with some of these needs. 


“Crime Victim”: A victim or survivor of a “person’s crime” who may need assistance with immediate expenses. These cases will generally be assault, family violence, sexual assault, fatality. Referrals for assistance will be accepted from a hospital, law enforcement, and other emergency services personnel. A citizen can make direct contact with HELP; however, the request will be taken only on a case by case basis, depending on the element of crisis and available funds.
 

“Crisis”: A critical need that does not fall into a “crime” category. These cases are broader, but typically refers to the needs that immediately follow traumatic injury or death.
** Referrals for assistance will be accepted from a hospital social worker, school administrators, law enforcement, and other emergency services personnel. A citizen can make direct contact with HELP; however, the request will be taken only on a case by case basis, depending on the element of crisis and available funds.
 

“Disaster”: Unexpected critical incident catastrophically affecting a person or multiple people, such as fires, flooding and tornados. Referrals for disaster assistance will be accepted from law enforcement and emergency services only. 


Some of the services HELP can provide:

Payment of hotel room/emergency shelter
Food
Gas
Out of town transportation expenses
Clothes
Hygiene items
Pre-paid cell phones
Car Seat
Prescription payment assistance
Counseling copay assistance
Bio hazard clean up assistance
Assistance with funeral expenses
Rehab for agencies working a disaster or critical incident